Shipping and Return Policies
Our default carriers for shipping are UPS for ground deliveries and Fedex for express shipping (3-day, 2-day, overnight, and priority overnight). Tracking information for your shipment will be sent to the e-mail address you provide with your order.
All orders will be processed within 3 business days. To prevent your package from spending a weekend in an uncontrolled environment, orders will only be shipped Monday through Wednesday. If you choose overnight delivery, we can arrange for Thursday shipping. If weather conditions are not favorable for shipping, we will hold your purchase until conditions improve. While we cannot guarantee that weather will not change, we will make every effort to ensure that your package is not subjected to weather extremes. If you have any questions or concerns in regard to shipping, please contact us at 541.517.3370.
If you are unable to sign for your delivery, and the package is returned to Denison Cellars, you will be credited the cost of the wine, but not for shipping and packaging costs. Contact us if you wish to have the package re-delivered. Please be sure the address is complete and correct (we cannot deliver to a P.O. box) and that an adult (21 years of age or older) will be present to sign for the delivery. We recommend using a business address to ensure that someone can be there to sign for your delivery.
If you refuse delivery, you will be credited the cost of the wine, but not for shipping and packaging costs, including any return shipping charges.
If you receive a package that has been visibly damaged in transit, please contact us within 48 hours of receiving the shipment to arrange for an exchange or refund. We will arrange to have the damaged package picked up, when possible. Please keep all evidence of the damage (in original packaging) to enable us to process a claim with the delivery company.
We take pride in our winemaking techniques, and want to provide you with the highest quality wine possible. If, however, you feel there is a defect in your purchased wine, contact us before taking any action. Denison pinot noir is unfined and unfiltered, and as a result, it is normal for sediment to form over time; this is not considered a winemaking flaw. Defects include flaws due to microbiological causes, but not damage as the result of extreme heat or cold during the shipping process. Keep the bottle and unused contents; we may arrange to have the package picked up for return. We may offer a replacement bottle, if available, or credit you the cost of the wine.
At Denison Cellars, we respect that security of credit card information is of utmost importance. As a result, your transaction will be encrypted and processed using 128-bit Secure Sockets Layer (SSL) protocols.
Denison Cellars is committed to respecting and protecting your privacy, and will never sell personal information about our customers to anyone. Any information we collect about you while you are on our site is strictly confidential and is solely for our own use.
We may contract with third party marketing companies to serve advertisements on our behalf across the Internet. They may collect non-personal information about your visits to our website, and your interaction with our products and services. They may also use non-personal information about your visits to this and other websites to target advertisements for goods and services. These targeted advertisements may appear on other websites that you visit. The anonymous information is collected through the use of technology such as Cookies and Web Beacons, which are industry standard. No Personally Identifiable Information (“PII”) is collected in this process.
You may opt-out of the use of your information for tailored advertising purposes. To learn more about the use of this information or to choose not to have this information used by our third-party advertising partner by opting out, please visit the Network Advertising Initiative by clicking here. If you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.
On occasion, we may share your PII and non-personal information, including your name, address, e-mail address and any transactions you conduct on our website or offline with us with a third party advertising partner and its service providers in order to deliver tailored advertising to you that match your interests when you visit our website as well as other websites. Our advertising partner will make the data that we provide anonymous so that no one else will receive your PII.